If for any reason you are not happy with your art, you can return it to us within 30 days for a replacement or a full refund.
At The Old Poster Shop we always do our best to deliver a product that we hope you’ll love, but should you change your mind or are not satisfied, you have 30 days to return your item(s) for a full refund or replacement.
Complete the information on the returns form, or contact us with your order number handy and the reason for your return. As soon as we receive your request, we’ll send step-by-step instructions on how to return your order. Repack the item in the original packaging it came in and enclose the returns form with it – please note the item(s) must be in the original condition you received it in.
Once we receive your returned order, we’ll replace it or refund it. We process all refunds within 28 days.
Returns policy: what you need to know
We cannot refund shipping costs for orders delivered (unless the product is faulty or damaged by couriers)
We cannot offer goods in exchange for the ones that you return, only replacements
Comments, complaints and feedback
At Old Poster Shop we really value your feedback – good or bad. So, if for any reason your order hasn’t been that easy, please get in touch with us by email at firstname.lastname@example.org so we can do better next time.
We respond to all complaints within a maximum of 5 working days.